Admin Ticket Reservation Specialist

Join PT Global Travel Solutions, a leading travel and hospitality service provider in Jakarta, as an Admin Ticket Reservation Specialist. In this dynamic role, you will manage end-to-end ticket reservations, ensure seamless customer experiences, and coordinate with our team of travel experts to deliver exceptional service. As part of our growing team, you will have the opportunity to work with cutting-edge reservation systems and contribute to our mission of making travel hassle-free for our customers.

Every day, you will handle a variety of tasks, from booking flights and accommodations to managing customer inquiries and resolving issues promptly. You will work closely with our sales and customer service teams to ensure that our clients receive the best possible service. With a focus on efficiency and customer satisfaction, you will play a crucial role in maintaining our reputation as a top travel service provider.

📋 Tanggung Jawab Pekerjaan

• Manage and process ticket reservations using systems like Sabre, Amadeus, or Travelport.
• Coordinate with travel agents and customers to ensure accurate and timely bookings.
• Handle customer inquiries and provide excellent service through phone, email, and chat.
• Monitor reservation status and resolve any issues that arise.
• Collaborate with the sales team to meet and exceed client expectations.
• Maintain accurate records of all reservations and customer interactions.
• Stay updated with the latest travel policies and procedures.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, or a related field.
• Minimum 2 years of experience in ticket reservation or a similar administrative role in the travel industry.
• Proficient in using reservation systems like Sabre, Amadeus, or Travelport.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of Indonesian and English languages is a plus.

🛠️ Keahlian

Lowongan Terkait