Front Office Associate - Stayvie Living Hotel

Join Stayvie Living as a Front Office Associate and become the welcoming face of our modern hospitality experience in Surabaya! You’ll play a pivotal role in ensuring seamless guest interactions, from efficient check-ins/outs to personalized service that leaves a lasting impression. Our hotel is a vibrant hub of innovation, blending contemporary design with warm hospitality, and we’re looking for a passionate individual to help us create unforgettable guest experiences.

As a Front Office Associate at Stayvie Living, you’ll handle everything from guest check-ins and room allocations to managing reservations and addressing guest inquiries. You’ll be the first point of contact for our guests, ensuring their stay is smooth and enjoyable. This role offers a dynamic work environment where you can grow your skills in hospitality, customer service, and teamwork.

If you’re ready to make a difference in the hospitality industry and thrive in a fast-paced, supportive team, Stayvie Living is the place for you. Come be part of our story and help us redefine modern hospitality in Surabaya.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using our hotel management system (PMS)
• Manage room allocations and ensure guests receive the rooms they’ve booked
• Process reservations and manage guest inquiries with a friendly and professional demeanor
• Assist with front desk operations, including handling cash transactions and issuing receipts
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in
• Provide excellent customer service by addressing guest concerns and resolving issues promptly
• Maintain a clean and organized front desk area, ensuring all necessary documents and tools are readily available
• Stay updated on hotel policies and procedures to ensure compliance and provide accurate information to guests

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role, preferably in a hotel or similar environment
• Strong communication skills, both verbal and written, in Indonesian
• Ability to work well under pressure and manage multiple tasks simultaneously
• Proficiency in using basic office software, including Microsoft Office Suite
• Familiarity with hotel management systems (PMS) is a plus
• Knowledge of local regulations and hospitality best practices
• Ability to work shifts, including weekends and holidays, as required
• Passionate about delivering exceptional guest experiences and contributing to a positive team environment

🛠️ Keahlian

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